Processing Time

• Solvasa Beauty: Orders ship within 1–2 business days (Mon–Fri, excluding holidays).

Delivery Options & Timing

• Standard U.S. shipping: typically 3–7 business days after shipment.

• Expedited options: may be available at checkout (contiguous U.S. only; additional fees apply).

• Transit times are in business days and exclude weekends and holidays. Please allow 1–2 business days for order processing.

Rates

• Shipping is calculated at checkout based on order size, weight, and destination.

• Promotional free-shipping offers may be available from time to time.

Carriers

• Most packages ship via USPS SurePost or UPS Mail Innovations.

• Oversize or heavyweight packages may ship via UPS Ground (may add 1–2 business days).

• Solvasa may adjust shipping methods or carriers as needed.

Order Tracking

• A shipment confirmation with tracking will be emailed once your order ships.

Address Changes

• Email customercare@solvasabeauty.com as soon as possible. Once an order has been processed, changes cannot be guaranteed.

Damaged or Missing Items

• Contact us within 7 days of delivery with your order number and photos (if applicable). We will assist in coordinating with the carrier.

International Orders

• We currently ship only within the United States.

• Each order is limited to one U.S. delivery address.

Returns & Refunds

Solvasa Beauty

If you’re not 100% satisfied, you may return items within 30 days of your order date for a refund of the purchase price.

• Start a return by emailing customercare@solvasabeauty.com with your order number.

• Items should be in original condition; gently used skincare is accepted for satisfaction returns (limit one per SKU).

• Original shipping charges are non-refundable.

• If a return causes your order to fall below a discount threshold, the discount will no longer apply and your refund will be adjusted.

• Refunds are issued within 14 business days after the return is received at our warehouse (banks may take additional time to post).

• Solvasa monitors return activity for abuse and reserves the right to limit returns.

Non-Returnable Items

• Gift cards

• Final sale items